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Terms of Service

Terms of Service

Last Updated: December 12, 2024

1. Introduction

Welcome to jetchat.co (“we,” “our,” or “us”). By accessing or using our omnichannel chatbot platform and related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Services.

2. Service Description

jetchat.co provides a SaaS (Software as a Service) omnichannel chatbot platform that allows users to create, deploy, and manage chatbots across multiple communication channels.

3. Account Registration

3.1. You must register for an account to use our Services.
3.2. You must provide accurate, current, and complete information during registration.
3.3. You are responsible for maintaining the security of your account credentials.
3.4. You must notify us immediately of any unauthorized access to your account.

4. User Responsibilities

4.1. You agree to:

4.2. You must not:

5. Service Availability and Support

5.1. We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Services.
5.2. We provide technical support during business hours through our designated support channels.
5.3. We reserve the right to modify, suspend, or discontinue any part of the Services with notice.

6. Fees and Payment

6.1. Subscription fees are billed according to the plan you select.
6.2. All fees are non-refundable except as required by law or as specified in our Refund Policy.
6.3. We reserve the right to change our fees upon 30 days’ notice.

7. Intellectual Property

7.1. You retain all rights to your content and data.
7.2. We retain all rights to our platform, technology, and services.
7.3. You grant us a license to host and process your content as necessary to provide the Services.

8. Termination

8.1. You may terminate your account at any time.
8.2. We may terminate or suspend your account for violations of these Terms.
8.3. Upon termination, you will lose access to the Services and your data.

9. Limitation of Liability

9.1. We are not liable for any indirect, incidental, or consequential damages.
9.2. Our total liability shall not exceed the amounts paid by you in the 12 months preceding the claim.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes.

Privacy Notice

1. Information We Collect

1.1. Account Information:

1.2. Usage Information:

1.3. Technical Information:

2. How We Use Your Information

2.1. To provide and improve our Services
2.2. To process payments
2.3. To communicate with you about our Services
2.4. To comply with legal obligations

3. Data Storage and Security

3.1. We implement industry-standard security measures.
3.2. Data is stored in secure cloud environments.
3.3. We retain data only as long as necessary.

4. Data Sharing

4.1. We share data with:

5. Your Rights

5.1. You have the right to:

6. International Data Transfers

We may transfer data internationally in compliance with applicable data protection laws.

Refund Policy

1. Standard Refund Terms

1.1. Our Services are subscription-based and non-refundable once the period begins.
1.2. Pro-rated refunds may be issued for annual subscriptions cancelled within 30 days.
1.3. No refunds are provided for monthly subscriptions.

2. Exceptional Circumstances

2.1. Refunds may be considered in cases of:

3. Refund Process

3.1. Submit refund requests through our support system
3.2. Include account details and reason for refund
3.3. Refunds are processed within 5-10 business days

4. Disputes

4.1. Payment disputes must be submitted within 60 days
4.2. We reserve the right to suspend service during dispute resolution

5. Data deletion instructions

message us on whatsapp your email and phone number to +972512618148 and we will delete your data within 7 days